From receipt of order, you have 14 days to return the parcel for any refund required. 

If you entered an old address or an incorrect address and need this changing, please email our Customer Care Team on info@amatheus-official.com with your order number and correct address and they will see what they can do.

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from AMATHEUS for a full refund.

Order cancellations must be made in writing via email or letter within 14 working days after the first day of your order being delivered.

To cancel your order please contact us at info@amatheus-official.com to discuss the next steps.  

Due to the expedited nature of our picking and packing process, we usually can’t process requests for orders to be cancelled, if these requests come outside of business orders and aren’t within 1 hour of the order being placed. 

If however your order has already been processed, you will need to return the order to us. If we cannot adhere to your request, you will be responsible for any return costs of the item(s). 

Some of our items are so popular that they can go out of stock really quickly. Unfortunately, that means that occasionally we’re not able to send you all the items in your order. We understand that this can be very frustrating and we will issue you with a refund for your missing item. 

We always try to let you know before your order is shipped that there is an out of stock item and issue you with a refund. However, if you receive your parcel and there’s a missing item and you haven’t received an  email from us, please get in contact with our support team at info@amatheus-official.com and they will be able to assist you with this. 

You’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.

They’ll send you a bill stating exactly which fees you need to pay.

Want Your Tee to Last? Always Check the Label.

Direct heat can cause the logo to melt or peel a bit, especially after washing.

Best to:

-Turn the T-sirt inside out when ironing

-Or cover the logo area with a cloth before ironing